Armenia - AI Chatbot Design, Development, Deployment, Testing and Handover Services

The issuing agency in Armenia is seeking a vendor to provide comprehensive design, development, deployment, testing, and handover services for an artificial intelligence chatbot and a call center analytics dashboard solution. The agency needs to solve the challenge of managing user queries by implementing a governed chatbot configuration that responds through controlled matching to a pre-approved answer library, displaying approved answer texts alongside required legal citations. Additionally, the project requires the development of a call center analytics pipeline that processes raw call recordings through speech-to-text and diarization, extracts and clusters discussion topics and subtopics, and supports regular analytical refreshes. The scope of work covers the development, testing, and evaluation of an advanced source-grounded AI assistant configuration. Eligible bidders must be onshore organizations based in Armenia with experience in software development and implementation of digital transformation projects, AI solutions, chatbot systems, analytics systems, or public-sector digital platforms. The agency allows the performance of the work to be conducted either onsite or offsite. The evaluation will focus on the bidder's capability in digital transformation, AI-enabled systems, public-sector digitalization, or government technology solutions. The agency has not disclosed a specific budget and is currently looking for proposals to determine the cost. Key dates and specific deadlines are not specified in the procurement details.