RFI for Volunteer Management System

The City of Detroit is seeking information on Volunteer Management Platform solutions capable of supporting internal employee volunteer programs and external community volunteer coordination across multiple departments and partner organizations. The agency is trying to solve the challenges of managing volunteer opportunities across multiple departments, streamlining approvals, scheduling, participation tracking, and post-event data reporting. The desired platform must support future program growth, improve the user experience for administrators and participants, and deliver robust reporting and analytics within a municipal environment. The scope of work covers wayfinding signage project services and a comprehensive volunteer management system. The requested platform functionality includes volunteer opportunity management, employee volunteer workflows, hour tracking and verification, scheduling, event management, reporting, analytics, public engagement, communications, and administrative structure and permissions. Respondents must provide a company overview, a description of the proposed platform and its hosting model, typical client types, mobile accessibility details, and evidence of experience working with municipalities or similarly complex organizations. Eligible respondents must be onshore USA organizations. The performance of the work will be offsite. The agency is looking for budget proposals and pricing structures as part of the information gathering process, and key dates are not specified in the source document.