Information Technology Services

The government authority located in Albuquerque, New Mexico is seeking information technology services to maintain and support its operations. The agency requires seventy hours of onsite and remote maintenance and support per quarter, totaling up to two hundred eighty hours per fiscal year. Standard support hours run from 8:00 a.m. to 5:00 p.m., Monday through Friday, excluding state holidays, with any work outside these hours classified as after-hours support. The selected contractor must unpack, inventory, and document the delivery of computers, as well as update operating systems with current security patches, firmware updates, and required supporting software. The scope of work also includes installing and configuring approved operating systems, productivity software, web browsers, security software, email access, Virtual Private Network access, and network resources. Additionally, the agency requires hard drive encryption, firmware password protection, printer and peripheral device support, and the configuration of approved firewall and security settings. The agency requires a monthly report, delivered or made available online, detailing the activity and status of all logged requests. This report must include recommendations related to system maintenance, operational efficiency, security updates, or the replacement of existing equipment. The contract term is for a period of one year, and the agency is currently looking for budget proposals. Only organizations based in the United States are eligible to bid on this opportunity. The work will be performed through a combination of onsite and offsite support. Bidders must submit their responses digitally via email or through the designated online platform.