IT Support Services

The government authority located in Albuquerque, New Mexico is seeking professional on-call Information Technology support services to assist with daily operations, planning, troubleshooting, and technical assessments. The agency requires technical assessments that provide deficiency reporting on existing systems to outline anticipated concerns affecting daily operations. Additionally, the agency needs assistance with establishing standard operating procedures, implementing best practices, and receiving advice on technology trends. The scope of work covers a SharePoint cloud migration, which includes migrating an on-premises SharePoint 2010 server to the latest SharePoint release. The selected vendor must also migrate two on-premises SharePoint servers, consisting of one existing SharePoint 2016 server and the newly upgraded server, to the Microsoft M365 platform. Furthermore, the agency requires VMware system administration and daily technical support to assist the internal IT team when key staff are absent or unavailable. The project requires both onsite and offsite performance, with physical deployments, equipment installations, or service outage resolutions handled through onsite support. Only organizations based in the United States are eligible to bid on this opportunity. Bidders must submit their proposals digitally via email or online, and the agency is currently looking for proposals to determine the budget. All questions regarding this solicitation must be submitted no later than June 15, 2026.