RFI for Cloud-Based Information Technology Management Platform

The agency is seeking a modern, cloud-based Software as a Service Information Technology Service Management platform to replace its existing on-premises Footprints system. This transition aims to establish enterprise-wide, secure, and accessible service management capabilities while eliminating the need for on-premises infrastructure sustainment. The agency requires a cloud-first approach that supports secure access, data protection, and continuous updates. The requested scope of work covers integrated capabilities including incident, problem, change, asset, and configuration management. The platform must feature an Enterprise Service Catalog, self-service functionality, and workflow automation to reduce manual processes and improve response times. Additionally, the system must provide real-time Service Level Agreement and Key Performance Indicator tracking, dashboards, reporting, and API integration with Microsoft 365, specifically Microsoft Teams. These integrations must enable rapid ticket submission, status tracking, and communication to reduce user friction across academic and administrative functions. Eligible respondents must be onshore organizations based solely in the United States. The agency requires all performance of the work to occur offsite. The agency is currently looking for proposals to determine the budget for this initiative, and no specific key dates or evaluation criteria are provided in the request.