Fleet Data Systems Fuel Management Systems

The Montgomery County Government is seeking a contractor to provide fleet data systems fuel management systems, including ongoing maintenance and support. The agency requires a support contract that encompasses telephone assistance, firmware updates, and system enhancements. To resolve technical issues promptly, the contractor must provide qualified personnel to staff a telephone hotline twenty-four hours a day, seven days a week, three hundred sixty-five days a year. The scope of work requires the contractor to perform all services offsite at their own office location, though they must travel to county fueling sites for physical repairs. In the event of a repair service call or warranty claim, the contractor must arrive at the county fueling sites within twenty-four hours of notification. The agency requires all on-site repairs to be completed within forty-eight to seventy-two hours after the necessary parts are delivered, with the contractor absorbing all associated travel expenses. Eligibility is strictly limited to onshore organizations based in the United States. For the financial evaluation, bidders must submit a percentage discount taken from a parts price list catalog, CD, DVD, or website provided with the bid response. The agency is currently looking for proposals to establish the budget and has not disclosed specific key dates or a pre-determined funding limit.