Salesforce Customer Relationship Management System

The authority is seeking a Salesforce Customer Relationship Management (CRM) system to support its mission of delivering safe, dependable, and customer-focused transportation services. The agency requires a solution that ensures continued innovation, reliability, and seamless connectivity. The selected vendor must provide all software updates, upgrades, enhancements, and new features developed during the course of the agreement. The scope of work covers phone support during business hours from 8:00 AM to 5:00 PM EST, Monday through Friday, as well as innovation and process improvement recommendations. The project also encompasses environment and release management, Nintex Drawloop software, and Validity de-duplication software. Additionally, the agency requires governance and communication, security compliance, access management, integration with dependent systems and interfaces, and comprehensive training and knowledge transfer. Bidders must be onshore organizations based entirely in the United States. The agency requires the performance of all work to be conducted offsite. The authority is looking for budget proposals from bidders, and specific evaluation criteria and key dates are not detailed in the procurement announcement.