Cisco Equipment Maintenance and Support Services

The Housing Authority of Baltimore City is seeking a vendor to provide maintenance and support services for its Cisco network equipment. The agency needs to ensure the continuous operation, licensing, and technical support of its specific hardware and software assets located in Baltimore, Maryland. This procurement addresses the ongoing operational reliability and software compliance of the agency's critical networking infrastructure. The scope of work covers maintenance and support for a specific inventory of Cisco equipment and licenses. This inventory includes Nexus 3000 XF LAN Enterprise Licenses, Catalyst 2960-X 48 GigE switches, and a spare RPS 2300 Chassis with blower and power supply blank. The support also covers Cisco ISR 4351 routers, Cisco Firepower Management Center virtual appliances for ten devices, Cisco Catalyst 3650 48 Port Full PoE switches, Cisco Enterprise Management Prime Infrastructure 3.x Platform Base Licenses, and Prime Infrastructure 3.9 Software. Eligible bidders must be onshore organizations based in the United States. The agency requires all maintenance and support work to be performed offsite. Bidders must submit their proposals digitally either via email or through the designated online portal. The agency has not disclosed a specific budget and is looking for cost proposals from bidders to establish the pricing for these services. The source document does not contain specific evaluation criteria or key dates for this opportunity.