Technology Support Services

The government authority located in Washington, DC is seeking technology support services to improve the overall effectiveness, accessibility, and coordination of victim services. The agency aims to solve the problem of limited technological capacity in victim service organizations by strengthening infrastructure and enhancing service delivery systems. This initiative supports projects that create, expand, or enhance the use of technology to improve interaction with crime victims, elevate service quality, and ensure accessibility and responsiveness. The scope of work requires the development or expansion of technology to enhance victims' access to services, foster innovation and efficiency, and improve the responsiveness of victim service organizations. The project primarily funds equipment or supply purchases without substantial technological development components, focusing instead on procuring existing, commercial, off-the-shelf technology solutions. The agency also requires the leveraging of technology to develop organizational capacity for data collection, support victims in innovative ways that protect their rights, and enhance victim safety and confidentiality. Bidders must be onshore organizations based in the United States to be eligible for this opportunity. The agency requires all performance of the work to be conducted offsite. The agency is currently looking for proposals to determine the budget and has not provided specific key dates or evaluation criteria in the sourcing description.