Zimbabwe - GLOBAL - Website Redesign, Develop, Implement, Host, Secure, and Maintenance Service using CMS

The issuing agency in Zimbabwe is seeking a vendor to redesign, develop, implement, host, secure, and maintain its institutional website using a Content Management System. The agency aims to transform its current site into a modern, responsive, secure, AI-enabled, and stakeholder-centric knowledge platform. This new platform must strengthen institutional visibility, enhance user experience, improve accessibility to agency knowledge products, and support future digital growth. The scope of work covers user interface and user experience enhancement, customer journey mapping, navigation optimization, and Content Management System review and implementation. The selected vendor must also handle security enhancements, hosting review, content restructuring, content migration, search engine optimization, and the integration of online forms and registration systems. Additional requirements include mobile responsiveness, analytics and dashboard reporting, an AI-enabled chatbot, a publications repository, multimedia integration, social media and WhatsApp integration, interactive FAQs, language translation, staff training, and post-launch maintenance. The proposed solution must deliver a responsive design, secure hosting with SSL implementation, role-based administrative access, backup and disaster recovery mechanisms, and website performance optimization. Bidders from any worldwide location are eligible to compete for this contract. The agency allows the performance of the work to take place entirely offsite. The agency is looking for proposals to determine the budget for this project. Bidders must submit their responses digitally via email or through the online portal. The deadline for submitting questions regarding this opportunity passed on May 29, 2026.