RFI for Cloud-Based Information Technology Management Platform

The issuing agency is seeking a modern, cloud-based Software as a Service Information Technology Service Management platform to replace its existing on-premises Footprints system. This initiative aims to establish enterprise-wide, secure, and accessible service management capabilities while eliminating the need for on-premises infrastructure sustainment. The agency requires a solution that supports secure access, data protection, continuous updates, and a cloud-first approach. The requested scope of work covers integrated capabilities for incident, problem, change, asset, and configuration management. The platform must feature an Enterprise Service Catalog, self-service functionality, and workflow automation to reduce manual processes and improve response times. Additionally, the agency requires real-time Service Level Agreement and Key Performance Indicator tracking, dashboards, reporting, and API integration with Microsoft 365, specifically Microsoft Teams, to enable rapid ticket submission and status tracking. Only organizations based onshore in the United States are eligible to participate in this opportunity. The agency expects the performance of the work to occur offsite. The agency is currently looking for proposals to determine the budget and has not disclosed specific key dates or evaluation criteria in the initial request.