Inmate Telephone System

The Sevier County Sheriff's Office in Sevierville, Tennessee is seeking a vendor to install, operate, and maintain all telephone communications equipment necessary for inmate telephones, video visitation kiosks, and tablets. The agency is trying to solve the problem of managing secure inmate communications by outsourcing all aspects of the system, including acquisition, installation, operation, service, training, and maintenance. The selected contractor must provide all related telephone services and equipment at its own expense, ensuring the agency incurs no cost for any portion of the system throughout the contract term. The scope of work covers the complete lifecycle of the inmate telephone system, video visitation kiosks, and tablets, which includes initial installation, ongoing operations, system service, staff training, and continuous maintenance. The contract period will span five years, and the performance of the work will take place offsite. Eligibility is restricted to onshore organizations based in the United States. The agency is looking for proposals to determine the budget and financial structure of the agreement. The source document does not specify the evaluation criteria or key dates for this opportunity.