Cisco Equipment Maintenance and Support Services

The Housing Authority of Baltimore City is seeking a vendor to provide maintenance and support services for its Cisco networking equipment. The agency needs to ensure the continuous operation, licensing, and technical support of its specific hardware and software assets located in Baltimore, Maryland. This procurement addresses the ongoing operational reliability and security of the agency's local area network and communication infrastructure. The scope of work covers maintenance and support for a specific inventory of Cisco equipment and licenses. This inventory includes Nexus 3000 XF LAN Enterprise Licenses, Catalyst 2960-X 48 GigE switches, a spare RPS 2300 Chassis, and Cisco ISR 4351 routers. The requested services also cover Cisco Firepower Management Center virtual appliances for ten devices, Cisco Catalyst 3650 48 Port Full PoE switches, and Cisco Enterprise Management Prime Infrastructure 3.x and 3.9 software licenses. Bidders must be onshore organizations based in the United States to be eligible for this opportunity. The agency requires the selected vendor to perform all maintenance and support work offsite. Bidders must submit their proposals digitally either via email or through the designated online portal. The agency is requesting cost proposals to establish the budget for these services, as no pre-determined budget limit is specified in the solicitation. The evaluation will be based on the submitted proposals that address the maintenance of the listed Cisco inventory. Key dates and specific submission deadlines are detailed in the procurement documents.