NetApp HCI System

The Department of Veterans Affairs requires a NetApp HCI system to serve as the virtual server infrastructure for medical and special purpose systems at the facility. The agency is seeking ongoing support services, including twenty-four-seven telephone support and onsite technical support from seven-thirty in the morning to four in the afternoon Pacific Standard Time. The selected contractor must acknowledge telephone service requests within two hours. The scope of work covers software updates, original equipment manufacturer parts, and all associated repair labor. The contractor must supply necessary hardware and software parts at its own expense for normal wear and tear or outright failure. While onsite support is specified for certain hours, the agency requires the vendor to perform the primary work offsite at the vendor's own office premises. Eligibility is restricted to onshore organizations based in the United States. The agency is currently looking for proposals to determine the budget and has not disclosed a specific funding limit. Evaluation criteria and specific key dates are not detailed in the solicitation materials.