Barbados - Mobile Voice and Data Service Solution

The Caribbean Development Bank is seeking a comprehensive mobile services solution to support its operational needs and equip its workforce. The agency requires the supply of five hundred and fifty mobile phones complete with all necessary accessories. This procurement includes structured mobile voice and data plans that provide nationwide coverage across all tiers, along with international dialing and roaming options for designated user groups. The selected provider must deliver ongoing support services, including a warranty, repair services, logistics, detailed reporting, and a technology refresh program. The agency requires a scalable solution that can accommodate an increasing number of users, pooled data, and pooled minutes over time. The provider must offer dedicated customer support, with a preference for twenty-four-seven availability under a structured service level agreement. Proposals must detail whether data and voice allowances are pooled or allocated per line, as well as any applicable throttling, shaping, fair use, rollover, or hotspot restrictions. Bidders must also specify overage rates for voice, data, and SMS, billing increments, premium service charges, and roaming rates or bundles with their geographical coverage. The agency is looking for proposals to define the budget and financial structure of the contract. Only organizations based onshore in Barbados are eligible to bid for this contract. The performance of the requested services will take place offsite. Bidders must submit all questions regarding this procurement no later than June 22, 2026.