Directory and Scheduling Platform

The issuing agency is seeking a directory and scheduling platform that enables patients to view real-time, accurate provider availability and book appointments. The agency needs to solve the challenge of patient navigation by incorporating a user-friendly, public-facing interface with artificial intelligence-empowered search capabilities. This system must help patients identify the most suitable care options based on their specific needs and location. The project covers the implementation of a statewide scheduling platform designed and developed specifically to meet the needs of rural clinics, hospitals, payers, and other participating organizations. The requested infrastructure must support secure, real-time data exchange, including provider schedules, patient information, and analytics for tracking access and outcomes. The platform must display real-time availability for hospital-based clinicians, Federally Qualified Health Centers, and private practices across in-person, telehealth, and in-home options. Eligible bidders must be onshore organizations based in the United States. The agency requires the performance of the work to be conducted offsite. Bidders must submit their responses digitally via email or through an online portal. The agency has not disclosed a set budget and is looking for proposals to determine the cost.