Cloud-Based Phone System

The agency is seeking a vendor to transition its current communication infrastructure to a cloud-based phone system. The project aims to modernize the existing on-premise Mitel system and optimize approximately 550 physical phone models and their configurations. The agency wants to identify areas where physical phones can be replaced with alternative solutions to streamline operations. The scope of work requires a comprehensive analysis of the current phone system environment and a detailed narrative and diagram proposal for the cloud migration. The selected vendor must implement an auto-attendant system for call routing, establish Unity and single dial reachability for users, and provide soft phone solutions utilizing Teams for remote associates. Additionally, the agency requires a solution for classrooms to make emergency calls without physical phones and an investigation into the feasibility of utilizing wireless phones in areas with multiple installations. Bidders must be onshore United States organizations to be eligible for this opportunity. The agency expects the performance of the work to be conducted entirely offsite. Bidders must submit their proposals digitally via email or through an online portal, and the agency is currently looking for proposals to determine the budget. The contract period will span three years from the date of award. Bidders must submit all questions regarding this opportunity no later than June 24, 2026. The agency will evaluate proposals based on the comprehensive quote covering all aspects of the migration project and the feasibility of the proposed technical solutions.