Homeowners and Flood Insurance Tracking and Payment Service

The agency is seeking a qualified firm to provide homeowners and flood insurance tracking and payment services for its single-family loan portfolio. The selected partner must track hazard and flood insurance declaration pages, pay all insurance invoices, and manage the process for placing customers on lender-placed insurance. Additionally, the provider must manage the relationship with the agency's force-placed insurance carrier and deliver phone-based customer service to borrowers. The agency requires an online-based system that allows for the viewing of bills, declaration pages, and reporting. Only onshore organizations based in the United States are eligible to submit proposals for this opportunity. The selected vendor will perform all work offsite, and the agency is currently looking for budget proposals to determine the cost of these services.