Customer Engagement Platform

The university is seeking a vendor to provide a customer engagement platform to replace its current Microsoft Dynamics 365 Customer Insights Marketing module. This new system implementation requires configuration, deployment, and transition from the existing platform. The requested solution must support marketing campaign management, student communications, and secondary external engagement with constituents, partners, and the broader community. The scope of work covers system configuration and deployment, integration with existing systems, and data migration as applicable. The selected vendor must also perform testing and validation, as well as training and transition to operations. The performance of this work will occur offsite, and the resulting contract period will span three years. Eligible bidders must be onshore organizations based solely in the United States. The university is looking for proposals to determine the budget for this project. Bidders must submit any questions regarding this opportunity no later than June 17, 2026, and final responses can be submitted digitally via email or online.