Managed Information Technology Services

The City of Fort Mitchell, Kentucky is seeking a vendor to provide comprehensive managed information technology services. The agency needs to secure data and server hosting, cybersecurity services, disaster recovery, backups, and email hosting. The selected partner will solve the agency's need for continuous monitoring and support by delivering twenty-four-seven hardware, network, and software support. The scope of work covers twenty-four-seven help desk support accessible via phone, email, and portal, alongside end-user support and training. The agency requires on-call on-site support with a maximum four-hour response time for critical issues and a twenty-four-hour response time for non-critical issues. Additionally, the project involves department-level systems and capital needs planning, input into major system enhancements, and collaborative participation with city departments to fulfill technology roadmaps. Eligibility is restricted to onshore organizations based in the United States. The performance of the IT services must occur on-site in Fort Mitchell, Kentucky. Bidders must submit their proposals digitally via email or online, and the agency is currently looking for proposals to establish the budget. The contract period will span four years. The agency will host an optional pre-bid site visit on June 17 and June 18, 2026. Bidders must submit all questions regarding this opportunity no later than June 29, 2026.