NetApp HCI System

The Department of Veterans Affairs requires a NetApp HCI system to serve as the virtual server infrastructure for medical and special purpose systems at the facility. The agency is seeking ongoing support services, software coverage, parts, and labor to maintain this infrastructure. The selected contractor must resolve hardware and software failures to ensure the continuous operation of these critical medical systems. The scope of work covers 24/7/365 technical telephone support and onsite technical support from 7:30 AM to 4:00 PM PST. The agency requires access to all generally released software updates and patches. The contractor must supply all necessary OEM-manufactured parts and associated labor for repairs resulting from normal wear and tear or outright failure. The agency requires the contractor to acknowledge telephone service requests within two hours. Eligible bidders must be onshore United States organizations only. The contractor must perform the work offsite at their own office premises. The agency is currently looking for proposals to establish the budget for this procurement. The source document does not specify the evaluation criteria or key dates for this opportunity.