Managed Information Technology Services

The City of Fort Mitchell, Kentucky is seeking a vendor to provide comprehensive managed information technology services. The agency requires data and server hosting, email hosting, backups, disaster recovery, and cybersecurity services. The selected provider must also deliver twenty-four-seven hardware, network, and software support and monitoring, alongside help desk services, remote access, and on-site support. The scope of work demands twenty-four-seven-three-hundred-sixty-five help desk support accessible via phone, email, and portal. The agency requires on-call on-site support with a maximum four-hour response time for critical issues and a twenty-four-hour response time for non-critical issues. Additionally, the provider must deliver end-user support and training, department-level systems and capital needs planning, input into major system enhancements, and collaborative participation with city departments. Eligibility is limited to onshore organizations based in the United States. The performance of the work must occur onsite in Fort Mitchell, Kentucky. The agency is looking for proposals to determine the budget and will establish a contract period of four years. Bidders may participate in an optional pre-bid site visit scheduled for June 17 and 18, 2026. The agency requires all questions to be submitted no later than June 29, 2026. Bidders must submit their responses digitally via email or online.