Home Energy Assistance Program Services

The government authority in New York is seeking a vendor to provide home energy assistance program (HEAP) services. The agency needs to solve the problem of processing regular and emergency HEAP applications and assisting recipients via telephone. The selected vendor must operate these services from 8:00 AM to 4:00 PM, Monday through Friday. The scope of work requires the vendor to provide ample phone lines, a reliable internet connection, free staff parking, and an adequate plan for site and routine property management, such as snow plowing and building supplies. The vendor must provide an appropriate number of full-time, seasonal HEAP Intake Specialists to interview applicants, process applications, screen applicants, determine eligibility, request and track documents, perform data entry, and submit approved transactions to the agency. Additionally, the agency requires one clerical staff member to answer phones, disseminate program information, provide initial screening, schedule phone interviews, scan, login, and track applications, and perform other clerical activities. The vendor must assume payroll responsibility for HEAP Alternate Certifier staff. The agency also requires adherence to all performance measures and timely reporting of results in the county's online contract management system. Eligible bidders must be onshore organizations based in the United States. The performance of the work will take place offsite. The agency is looking for proposals to determine the budget for this project. Bidders must submit all questions no later than June 19, 2026.