Homeowners and Flood Insurance Tracking and Payment Service

The agency is seeking a qualified firm to provide homeowners and flood insurance tracking and payment services for its single-family loan portfolio. The selected partner will track hazard and flood insurance declaration pages, pay all insurance invoices, and manage the process for placing customers on lender-placed insurance. Additionally, the provider must manage the relationship with the agency's force-placed insurance carrier and deliver phone-based customer service to the agency's customers. The scope of work requires an online-based system that allows the agency to view bills, declaration pages, and reporting. All performance of the work will occur offsite. Only onshore organizations based in the United States of America are eligible to bid on this opportunity. The agency is looking for budget proposals from bidders, as a specific budget has not been pre-determined. Key dates, detailed evaluation criteria, and the main Request for Proposals document are not currently available on the agency's website.