Cloud-Based Phone System

The agency is seeking a vendor to transition its current communication infrastructure to a cloud-based phone system. The project aims to modernize the existing on-premise Mitel system and optimize approximately 550 physical phone models and their configurations. The agency wants to identify areas where physical phones can be replaced with alternative solutions, particularly in classrooms where emergency calling must be enabled without physical hardware. The scope of work covers a comprehensive migration plan, including a detailed narrative and diagram proposal. The selected vendor must implement an auto-attendant system for call routing, integrate Unity and single dial reachability for users, and provide soft phone solutions utilizing Microsoft Teams for remote associates. Additionally, the agency requires an investigation into the feasibility of utilizing wireless phones in areas where multiple physical phones are currently installed. Eligibility is restricted to onshore organizations based in the United States. The selected vendor will perform all work offsite over a contract period of three years. Bidders must submit proposals and quotes covering all aspects of the migration project digitally via email or an online portal. All questions regarding this opportunity must be submitted no later than June 24, 2026.