Instalment and Pre-Collect Payment Plans Solutions

The issuing agency is seeking a vendor to provide installment and pre-collect payment plans solutions. The agency currently utilizes PeopleSoft Interaction Hub (My Madison) to accommodate web access to registration, financial aid, and student accounting data. To solve its current operational needs, the agency requires a web portal through which students can view bills and make payments via credit or debit card or ACH, alongside a portal to view real-time account balances and stored PDF billing statements. The scope of work requires the payment plan balances to be controlled automatically through integration with PeopleSoft Student Administration and Oracle Student Management Cloud. The system must send email notifications for upcoming plans, future plans, upcoming payments, missed payments, and plan terminations. Additionally, the solution must track all account activity, such as logins, account reviews, plan enrollments, payment activity, and system-generated emails, in a chronological log. The selected vendor must provide a customized pre-collection payment plan for students who are currently enrolled, have a delinquent balance, and are on a registration hold. The system must also transmit and process a daily file containing student names, ID numbers, email addresses, and balances due. The agency is contracting for a period of one year, and the performance of the work will take place offsite. Eligibility is restricted to onshore USA organizations only. The agency is looking for proposals to determine the budget and will accept digital submissions via email or online. No other key dates or specific evaluation criteria are provided in the sourcing details.