Profile Employee Assistance Program Service

The government authority located in Colorado Springs, Colorado is seeking a vendor to provide a profile employee assistance program service. The agency needs to solve the problem of ensuring continuous, comprehensive support for its workforce and eligible dependents by offering twenty-four-seven access to crisis counseling and work-life resources. The contract period for these services will span one year. The scope of work requires the selected vendor to provide twenty-four-seven access to services via a toll-free number, maintain protocols for high-risk situations, and offer telephonic crisis counseling. The agency also requires a robust, user-friendly digital resource library containing articles, toolkits, and recorded webinars. Additionally, the vendor must support human resources and leadership with confidential case consultations, critical incident responses, and targeted support for high-stress workforces like first responders. The requested services must be delivered through a secure, mobile-friendly web platform that features self-service tools for resource navigation. The agency expects the vendor to promote program awareness through tailored messaging and maintain high standards for compliance, privacy, and data security. All performance of the work will take place offsite. Eligibility is limited to onshore organizations based in the United States. Bidders must submit their proposals digitally via email or online, and the agency is currently looking for proposals to determine the budget. The agency will host a pre-bid meeting on June 22, 2026, and bidders must submit all questions no later than July 1, 2026.