Travel Management Services

The Florida government authority is seeking a vendor to provide comprehensive travel management services. The agency needs to solve the logistical challenges of employee travel by securing efficient scheduling, ticketing, lodging, and vehicle rentals. The selected provider will manage all surface and air transportation arrangements, ensuring both refundable and non-refundable fares are offered for every booking. The scope of work requires the issuance of electronic tickets, with paper tickets permitted only under exceptional circumstances and with prior district approval. For lodging, the provider must secure available government and corporate discount rates that do not exceed Federal per diem limits for the specific locality. Vehicle rentals must default to compact cars unless an employee specifies otherwise. To handle disruptions, the provider must include a direct agency contact in each travel package to assist with schedule changes caused by weather or carrier issues. The agency also requires a dedicated contact name and direct telephone number in each itinerary for after-hours and emergency support. This emergency service must feature a live answering system available at all hours to assist travelers with urgent matters like flight cancellations or natural disasters. Eligibility is restricted to onshore providers located within the United States. The performance of the contracted travel management work will take place onsite. Bidders must submit their proposals digitally via email or through the designated online platform. The agency has not disclosed a set budget and is looking for proposals to determine the cost of these services.