Special and General Education Complaint Investigation Support Services

The Texas Education Agency in Austin, Texas, is seeking special and general education complaint investigation support services to meet federally mandated timelines under the Individuals with Disabilities Education Act. The agency requires operational assessment, design, and documentation support to strengthen, standardize, and institutionalize its internal complaint-processing operations. This initiative aims to solve backlog and efficiency challenges through structured intake and investigation support for complaints involving local education agencies, educators, and other school employees. The scope of work covers the creation of allegation-by-allegation factual chronologies, draft investigation reports, acknowledgment notifications, and revised final investigation reports for agency issuance. The selected contractor must deliver monthly investigation tracking and performance data, implementation-ready operating procedures, internal templates, guidance documents, checklists, and job aids. The agency requires continuous work throughout the year, including during the summer months, and will maintain active involvement by reviewing and approving all qualitative and quantitative evaluation plans, methodologies, and data analyses. Eligible bidders must be onshore organizations based entirely in the United States. The agency will allow the selected contractor to perform all work offsite. While the agency has not disclosed a specific budget and is looking for proposals to define the cost, the contract term will span five years. Bidders must submit all questions regarding this opportunity no later than June 26, 2026.