Translation and Interpretation Services

The issuing agency is seeking a vendor to provide comprehensive translation and interpretation services using a hybrid model that combines artificial intelligence and human expertise. The agency needs to solve communication barriers by translating written, electronic, and multi-media materials from native foreign languages to English, as well as providing in-person oral interpretation, telephonic interpretation, and video remote interpretation. These services must be available 24 hours a day, 7 days a week, and 365 days a year, covering both scheduled and unscheduled needs for non-English speaking individuals. The scope of work requires the provider to deliver translation services for all languages and format transcription or publication documents in both English and the second language using similar layouts. The agency also requires a dedicated, 24-hour, toll-free customer support and service requests line staffed by live representatives at no extra cost. Work performance can take place either onsite or offsite depending on the specific service category. Eligibility is strictly limited to Canadian organizations, meaning only onshore entities from Canada may participate. The agency is establishing a contract period of four years to cover these ongoing language service needs. Bidders must submit any questions regarding this opportunity no later than July 16, 2026, and the agency is currently looking for proposals to determine the budget and pricing structure. Responses can be submitted digitally either via email or through an online portal.