24x7x365 988 Suicide and Crisis Lifeline Crisis Center Follow-Up Programs Service

The agency is seeking a vendor to provide twenty-four-seven, year-round 988 Suicide and Crisis Lifeline crisis center follow-up programs service. This initiative aims to enhance the coordination of crisis stabilization, crisis respite, mobile crisis outreach response services, and other services across the crisis continuum of care. By improving these services, the agency intends to reduce unnecessary police, fire, and emergency medical services engagement, allowing first responders to focus on public safety. The scope of work requires the development or enhancement and implementation of a follow-up protocol initiated within twenty-four hours of referral or care transition, which must include documented verbal or written consent. The project covers individuals referred to 911, referrals from public safety answering points, contacts made via text message, and 988 call, chat, and text response data. The 988 Lifeline serves as a national hotline offering one-on-one support for mental health, suicide, and substance use-related problems, as well as support for individuals worried about a loved one. Eligibility is strictly limited to United States organizations that operate as crisis centers within the 988 Suicide and Crisis Lifeline network and provide twenty-four-seven services. The agency allows the performance of the work to be conducted either onsite or offsite. The resulting contract period will span three years, and the agency is currently looking for proposals to establish the budget.