988 Tribal Response Support Service

The Substance Abuse and Mental Health Services Administration is seeking a vendor to provide 988 Tribal Response Support Services. The agency needs to improve connection and response to 988 calls, chats, and texts originating in Tribal communities. This initiative aims to improve integration and support of 988 crisis centers while ensuring access to culturally competent, trained support through existing and new 988 Lifeline centers. The scope of work requires the development and implementation of culturally responsive training for crisis call center staff to address the unique needs of tribes and tribal citizens. The selected vendor must establish and maintain formal collaborations with state, territorial, and local crisis centers, including 988 crisis contact centers. These collaborations must strengthen coordination and improve the effectiveness of 988 responses and linkages to Tribal resources. Only organizations based onshore in the United States are eligible to bid on this opportunity. The agency requires all performance of the work to occur offsite. The agency is currently looking for proposals to determine the budget and has not disclosed specific key dates or evaluation criteria in the initial announcement.