Customer Service Management Services

The Tri-County Metropolitan Transportation District of Oregon is seeking a vendor to provide comprehensive customer service management services in Portland, Oregon. The agency requires qualified Customer Service Representatives to ensure coverage spanning 365 days a year, seven days a week, and up to 24 hours a day. The selected provider must furnish all necessary staff and administrative support, prepare staff schedules based on agency direction by the first of each month, and supply clean, professional uniforms for all on-duty personnel. To ensure continuous operations, the agency requires detailed contingency plans for staffing changes, operational adjustments, and emergencies. Eligibility is strictly limited to onshore, United States-based organizations. All contracted work must be performed onsite at the designated Portland location for a contract period of five years. The agency is currently looking for proposals and has not disclosed a specific budget. Interested parties must attend a remote pre-bid meeting scheduled for July 1, 2026. All questions regarding this opportunity must be submitted to the agency no later than July 6, 2026.