Cannabis Care Line Pilot Program Services - Budget - Up to 2,00,000 USD

The issuing agency is seeking a vendor to provide staffing and operations for a free-to-the-caller Cannabis Care Line pilot program. This program aims to solve the need for professional information on medical cannabis use and other health-related questions regarding cannabis. The selected vendor must independently recruit, hire, and train staff to operate the care line. The scope of work requires providing a minimum of twelve hours of weekly coverage, which must include a proportion of peak sales times. While the agency notes that covering all potential sales hours between 8:00 am and 11:00 pm seven days a week is cost-prohibitive, the scheduled hours will vary and may include evening and weekend shifts. The vendor must propose a plan for the concurrent intake of multiple calls that minimizes wait or callback times to no more than fifteen minutes. Eligibility is restricted to onshore organizations based in the United States. The agency requires all performance of the work to take place offsite. Bidders must submit their responses digitally via email or online. The agency has established a budget of up to 200,000 USD for this project. The resulting contract period will run for one year. Bidders must submit all questions no later than July 9, 2026, and the final proposal submission deadline is July 16, 2026.