I-Lottery System Support Service

The issuing agency is seeking a vendor to provide comprehensive i-lottery system support services for a contract period of five years. The agency needs to support its player-facing website and mobile app, which serve as the primary platforms for players to engage with accounts, lottery games, rewards, and promotional drawings. Players currently utilize the mobile app to scan tickets for winning status and to enter promotional drawings. The scope of work covers the digital platform with player account management, which includes the software, service, and hardware that permits players to securely purchase lottery games, account for wagers and winnings, and manage their accounts. The selected vendor must support customer relationship management through a customized version of the Bloomreach platform, which the agency uses to communicate with players via automated and customized SMS and emails. Additionally, the support services must cover the internal customer relations team, known as the NPi Player Support Center, which works directly with players on account management and game issues. Eligible bidders must be onshore organizations based in the United States. The agency requires all performance of the work to be conducted offsite. Bidders must submit all questions regarding this opportunity no later than August 19, 2026. The agency is currently looking for proposals to determine the budget for this project.