South Africa - Dedicated Server Hosted Voip(telephony) and Cloud-based Contact Centre Solution

The buyer requires a vendor to provide, implement, and maintain a dedicated server-hosted VoIP telephony and cloud-based contact centre solution. The requested scope includes supplying VoIP hardware and software, deploying the contact centre platform, performing system installation and integration into municipal operations, and providing technical support, maintenance, and upgrades. The contract term is three years. Eligible applicants are restricted to South African organizations, and the work will be performed offsite. Vendors must submit proposals, though the text does not specify exact deadlines, submission methods, or evaluation criteria.