Pre-Trip Notification System After-Hours Support Services

The National Oceanic and Atmospheric Administration is seeking a vendor to provide after-hours live answering and support services for the Pre-Trip Notification System. The agency needs to resolve the issue of fishing vessels commonly notifying their intent to fish via phone call outside of routine business hours. The selected contractor will handle these calls to ensure continuous, accurate monitoring of vessel trip plans and observer selection inquiries. The scope of work requires providing live, in-person answering services from 5:01 PM to 7:59 AM Eastern Standard Time on weekdays, and twenty-four hours per day on weekends and federal holidays. Operators must answer all calls live with a maximum hold time of less than one minute and troubleshoot caller issues using the system user guide and troubleshooting documents. Staff will enter new trip notifications, update existing notification data, verify that sail dates are at least forty-eight hours in the future, and document every call, including hang-ups and disconnections. The agency limits eligibility for this procurement to United States onshore organizations under a total small business set-aside. The contractor will perform all work offsite and must maintain high data entry accuracy while adapting to system or website updates. Bidders must submit all questions regarding this opportunity no later than June 30, 2026, and the agency is currently looking for proposals to determine the budget.