Operational Efficiency Study Services

The Town of Westborough, Massachusetts, is seeking a qualified vendor to conduct a comprehensive operational efficiency study. The agency aims to identify opportunities to increase efficiency and effectiveness, improve service delivery, and support long-term sustainability across town and school departments. To achieve this, the selected vendor must facilitate stakeholder engagement and collaborative discussions between municipal and school representatives. The scope of work requires extensive data collection, operational analysis, and a review of staffing, organizational structures, and service delivery models. The agency expects the vendor to identify similar municipalities and school systems for benchmarking and to assess financial management and budget alignment against industry best practices. Additionally, the project involves evaluating opportunities for shared or consolidated services between the town and school departments. The agency requires the development of multiple operational scenarios, including status quo, moderate integration, and expanded shared services models. Each scenario must feature a cost-benefit analysis, implementation considerations, and actionable recommendations for resource optimization. The project allows for offsite performance, but eligibility is strictly limited to onshore organizations based in the United States. The agency has not disclosed a specific budget and is looking for proposals to define the cost. Bidders must submit any questions regarding this opportunity no later than July 10, 2026. Final responses may be submitted digitally via email or through the designated online portal.