Client Obsession Index Partner Service

The government authority located in Edmonton, Alberta is seeking a partner to provide Client Obsession Index partner services. The authority needs to measure client satisfaction and requires a vendor to manage a multi-channel data collection process combining online surveys and telephone follow-ups. The selected partner will solve the challenge of reaching clients effectively by administering pre-notification emails, HTML-formatted invitations, reminders, and scheduled telephone callbacks. The scope of work covers programming email invites and reminders in HTML, verifying branding and formatting with the internal research team, and providing guidance on data collection methods. The partner must conduct daily telephone interviewing from a call center, adjusting targets for holidays, and using daytime calling hours with flexible callback scheduling to accommodate client preferences. Responsibilities also include sending a single sample file prior to each field window and making efforts to achieve specific segment quotas based on the provided sample. Eligible bidders must be onshore organizations located in Canada. The authority requires the performance of all work to be completed offsite. The contract period will span three years, and the authority is currently looking for proposals to establish the budget. The authority will accept questions regarding this opportunity until the deadline of July 6, 2026. Evaluation will depend on the bidder's ability to meet the technical requirements of the survey administration and manage the sample effectively.