Employee Assistance Program and Related Services

The government authority in Austin, Texas requires an Employee Assistance Program (EAP) to provide assessment, guidance, counseling, and referral services for its participants. The agency is attempting to help participants identify and resolve personal issues, particularly those that may impact job performance or work behavior. The scope of work covers short-term confidential counseling in areas such as alcohol and substance abuse, relationship matters, psychological health, physical wellness, legal matters, and financial concerns. The selected provider must establish and maintain a toll-free helpline staffed by qualified counselors trained to assist participants. This helpline must operate twenty-four hours a day, every day throughout the entire contract term. The agency is limiting eligibility to onshore organizations based in the United States, and the provider will perform all work offsite. The agency is issuing this solicitation to receive budget proposals for a contract period of one year. Interested parties must submit all questions regarding the opportunity no later than July 9, 2026.