Trolley Operations and Maintenance Services

The City of Dana Point, California, is seeking a qualified contractor to provide comprehensive trolley operations and maintenance services. The agency requires these services to support its summer trolley program, weekend trolley services, and special events trolley services. Through this contract, the agency aims to ensure reliable, safe, and customer-friendly transit options for the community. The selected contractor must supply properly trained, licensed, and experienced drivers to operate the trolley vehicles and spare shuttle buses. The scope of work includes performing parts inventory maintenance, accessibility feature maintenance, and passenger communications systems maintenance. Additionally, the contractor must provide emergency equipment and training to ensure passenger safety. The agency requires the contractor to manage all trolley drivers, which includes performing background checks, training, retention, discipline, payroll, shift assignments, and scheduling. This management must guarantee that all trolley service schedules are strictly adhered to and that drivers deliver friendly and courteous customer service. The contractor must also develop and implement a smartphone trolley vehicle tracker application with real-time GPS capability for both iPhone and Android platforms. Eligibility is restricted to onshore organizations based in the United States. While the administrative performance of the work will be offsite, the physical trolley operations will take place in Dana Point, California. Bidders must submit their proposals digitally via email or online, and the agency is currently looking for proposal pricing rather than providing a pre-determined budget. The contract period will span five years. Bidders must submit all questions regarding this opportunity no later than July 31, 2026.