24x7x365 911 Emergency Call Handling and Fire Dispatch Services

The City is seeking a vendor to provide continuous, twenty-four-hour, year-round emergency call handling and fire dispatch services. The agency needs an operator for an emergency call center that can scale with population growth and serve as the initial, direct contact point for fire dispatch and 911 calls. This center must receive all emergency calls originating from the City's service area, including requests for fire dispatch, medical assistance, motor vehicle collisions, and other emergencies. The scope of work requires compatibility with other software and programs, such as the Records Management System currently used to support dispatch operations. The agency expects the performance of this work to occur offsite. The resulting contract period will span five years. Only Canadian organizations are eligible to bid on this opportunity. Bidders must submit any questions regarding this opportunity no later than July 15, 2026. The agency accepts digital submissions via email or online and is currently looking for proposals to determine the budget.