Wayfinding Strategy Plan Development Service

The agency is seeking a vendor to provide a comprehensive wayfinding strategy plan development service to improve navigation for guests, staff, and vendors. The project aims to solve navigation challenges by analyzing user journeys and developing vehicular and pedestrian circulation plans. The requested scope includes recommending physical signage types such as directional, identification, regulatory, and informational signs, including full-motion kiosks. The agency also requires an evaluation of digital wayfinding opportunities to integrate with the physical system, including mobile-friendly maps, QR codes, and interactive kiosks. The work must progress through distinct phases starting with discovery and site analysis, which involves site walk-throughs, mapping current signage pain points, user interviews, and stakeholder workshops. The subsequent phases cover design development for conceptual options and prototypes, followed by final documentation with detailed drawings and specifications. The agency includes an optional phase for implementation support, which covers vendor coordination, quality assurance during installation, and a post-installation audit. Eligible bidders must be onshore United States organizations. The agency will allow the performance of the work to be conducted offsite. Bidders must submit any questions regarding this opportunity no later than July 6, 2026. Proposals may be submitted digitally via email or through an online portal. The agency is currently looking for proposals to determine the budget and has not signaled a specific funding limit.