Family Medical Leave Act and Americans with Disabilities Act Administrative Services

The agency is seeking a vendor to administer all components of its Family Medical Leave Act (FMLA) and Americans with Disabilities Act (ADA) programs. The selected vendor must provide employees with multiple channels to submit leave and accommodation requests, including phone, website portal, and mobile application. The scope of work requires the vendor to distribute initial leave packets containing required notifications about employee rights and responsibilities. The vendor must review all requests, verify medical certifications, and determine eligibility for these programs. For ADA requests, the vendor must coordinate with the human resources department regarding recommended work accommodations, including potential light duty options. The agency requires the vendor to notify both the employees and the human resources department of all approval or denial determinations, along with the specific dates for any approved leave or accommodation. The administration services include managing the recertification process and providing appropriate reviews of requests by medical specialists for FMLA and by attorneys for ADA requests. The vendor must offer employees access to customer service representatives to assist with questions, which must include bilingual services. Additionally, the vendor must conduct outreach to health care providers to obtain additional information as needed. Eligible bidders must be onshore organizations based solely in the United States. The performance of all contracted work will take place offsite. The agency has not specified a set budget and is looking for proposals to determine the cost. The agency will hold a pre-bid meeting on July 15, 2026. The resulting contract period will span four years. The agency will evaluate proposals based on the ability to meet all stated FMLA and ADA administrative requirements.