RFI for 24x7 Nurse Advice Telephone Line Services

The agency is seeking a vendor to provide twenty-four-hour, seven-day-a-week nurse advice telephone line services for its eligible beneficiaries and health center. This initiative aims to solve the need for continuous clinical call center services and registered nurse telephone triage. The selected provider must operate a toll-free telephone line and ensure that callers do not encounter busy signals during normal operations. The scope of work requires licensed registered nurses to perform telephone triage using nationally recognized, physician-approved protocols. The provider must conduct follow-up telephone calls and communications when clinically indicated. All communications and operations must remain fully compliant with HIPAA regulations. Eligible bidders must be onshore organizations based solely in the United States. The agency requires the performance of all work to occur offsite. The agency is currently looking for proposals to determine the budget and has not disclosed specific key dates or evaluation criteria in the initial request.