Temporary Housing Support Services

The City of Norfolk, Virginia, is seeking temporary housing support services to provide safe, clean, and code-compliant accommodations for individuals and families. The agency requires housing solutions for stays ranging from two weeks to six months or longer to support residents in need of temporary shelter. This initiative solves the problem of securing immediate, compliant, and fully furnished living spaces that accommodate varying family sizes during transition periods. The scope of work requires providing private hotel accommodations with private bathrooms, refrigerators, microwaves, and unrestricted access to food delivery services. Accommodations must feature essential furnishings, beds, clean linens, heating, air conditioning, and Wi-Fi access, with larger families housed in adjoining rooms or suites. The selected provider must deliver housekeeping services at least twice weekly, including linen changes, towel replacement, and trash removal, while also offering free parking for residents, City staff, and approved service providers. The provider must maintain strict compliance with all local, state, and federal health, safety, building, and fire codes. The agency requires the reporting of all client incidents within 24 hours and cooperation with City monitoring activities, including inspections and case management visits. Optional services requested by the agency include laundry facilities, meal services, transportation assistance, and additional amenities that support resident well-being and access to community resources. Eligibility is restricted to onshore organizations based in the United States. The performance of the work will occur offsite at the provider's facility or designated housing properties. The agency is currently looking for proposals to establish the budget and pricing structure for these services, and no specific key dates are provided in the initial request.