Front Desk Data Entry Specialist Service

The agency is seeking front desk data entry specialist services. This includes entering data into web-based systems and TAP systems, as well as providing reception services for visitors and clients. The services encompass customer service and administrative duties, receiving telephone calls, greeting visitors, and directing clients. The scope of work requires providing complete and clear information for routine or procedural issues. The agency also requires ensuring all clients sign in and generating a monthly client usage report in an established format. Inputting all TAP data and resources, including scheduling clients for transition assistance program workshops, is also part of the requirement. This includes sending reminder emails one week prior to class start dates, unless program managers direct a different timeline. This bid is set aside for total small businesses. Bidders must be an onshore organization only, located within the USA. Performance of the work will be offsite. The agency is looking for proposals.