Merchant Services

The City of Edmonton is seeking merchant services to process credit and debit card transactions, including refunds, for both card-present and card-not-present environments. The agency requires POS devices compliant with EMV standards and a secure, accessible online platform for viewing transactions and history. A fee report viewable and downloadable by individual chain and merchant IDs is also needed. The scope of work includes assigning, updating, and deactivating unique Merchant Names and IDs across all City payment channels. A secure, PCI DSS compliant online payment gateway solution that integrates with existing eCommerce channels is required, aligning with the City's de-risk and de-scope strategy. The selected vendor will also provide and maintain a secure, web-based Merchant Portal for authorized City personnel. Eligibility is restricted to onshore Canadian organizations only. The contract period will be for an initial term of five years, with the City holding the discretion to extend the term for up to five additional one-year option terms. The evaluation process involves a multi-stage procurement, starting with bid submission and evaluation. The bidder with the highest total score becomes the Preferred Bidder, with whom contract negotiations will commence. If negotiations are unsuccessful, the City may proceed with the next highest-scoring bidder. The evaluation criteria include General and Account Management, Debit and Credit Processing, POS Devices, Portal Access & Reporting, Gateway and Online Payments, Support and Training, and PCI Standards and Security. The City is looking for proposals and will accept bids submitted digitally via the SAP Ariba platform. Key dates for this solicitation are not explicitly detailed in the provided documents, but the initial contract term is set to commence on December 1, 2026.