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Health and Nutrition Delivery System 2.0 Maintenance and Operation Support Services

Phoenix, ArizonaArizona, USADue Thursday, November 5, 2026
Client
Phoenix, Arizona
RFP Number
ITES-10800
Posted
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Category
IT Services (Computer Maintenance and Technical Services)
Budget
Looking for Proposal
NAICS
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Set-aside
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Contact
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Description

AI Generated

The government authority requires maintenance and operation support services for the Health and Nutrition Delivery System 2.0 (HANDS 2.0). This system is an eligibility and data management platform for the Farmers’ Market Nutrition Program. The scope of work includes providing all product or software updates, such as new features, bug fixes, component updates, security fixes, and enhancements. The vendor must also ensure HANDS 2.0 maintains its functionality and stays applicable with emerging technology and operational models. This includes fixing bugs in the user interface, business processes, and stored procedures. The vendor will also provide computers for the support team and scan network computers for viruses. Eligibility is restricted to onshore (USA Organization Only) entities. Performance of the work will be offsite. A pre-offer conference is scheduled for September 2, 2026. The buyer is seeking proposals.

Key solicitation details

AI-extracted from RFP_BPM007148__-_Solicitation_Instructions.pdf, RFP_BPM007148__-_Solicitation_Requirements.pdf. Confirm against the original documents before bidding.

The Arizona Department of Health Services is seeking proposals for maintenance and operation support services for HANDS 2.0, a web application that serves as the eligibility and data management system for WIC and Farmers Market Nutrition Programs. Services include providing software updates, bug fixes, component updates, security fixes, and system enhancements. Bidding is restricted to onshore US-based organizations.

Issued by
Arizona Department of Health Services
Pre-offer conference
Wednesday, September 2, 2026 at 02:00 PM Local AZ Time
Questions due
no later than three (3) business days prior to the RFP due date
Proposals due
November 5, 2026 at 3:00:00 PM Local AZ Time
How to submit
Electronic via the Arizona Procurement Portal (APP)
Submission details
Submitted online at https://app.az.gov. Responses must be formatted in Arial 10-point font, single spaced, in DOC, DOCX, XLS, XLSX, PPT, PPTX, or PDF format.
Place of performance
Offsite (USA)
Insurance and bonding
Professional liability insurance required; insurers licensed in AZ or qualified non-admitted with A.M. Best rating of A- VII or higher; COI required prior to work.

How proposals are evaluated

Experience, Expertise, and CapacityForty-eight (48) points
Method of ApproachFifty (50) points
Cost

Scope of work

  • Provide maintenance management for HANDS 2.0 including software updates, new features, bug fixes, component updates, and security fixes
  • Perform software fixes for bugs identified in production operations across user interface, business processes, and stored procedures
  • Ensure HANDS 2.0 maintains functionality and compatibility with emerging technology and operational models
  • Manage HANDS 2.0 architecture and application code to maintain backward compatibility and prevent premature lifecycle termination
  • Provide team computers supporting HANDS 2.0 and scan network computers for viruses
  • Provide ongoing operational support across participating state and territorial jurisdictions

Minimum qualifications

  • Must be an onshore USA organization
  • Have at least two years of WIC MIS, SNAP, or Medicaid experience providing system implementation and maintenance/operations deployed to a state agency within five years
  • Operations Manager certified as a PMP or trained in PMI standards, with at least two years WIC MIS or WIC EBT experience within five years

Documents to include with the bid

  • Executive Summary
  • Experience, Expertise, Capacity document
  • Method of Approach
  • Completed Items Tab in APP
  • Attachment A Offer and Acceptance Form
  • Attachment B Notices Correspondence Payments
  • Attachment C Designation of Confidential Trade Secret and Proprietary Information
  • Attachment D Participation of Boycott of Israel
  • Attachment E Forced Labor of Ethnic Uyghurs Ban
  • Attachment F Proposed Subcontractors

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