Computer Aided Dispatch Replacement Service

The buyer seeks a vendor to provide a replacement Computer Aided Dispatch (CAD) system supporting 9-1-1 Calls for Service for Cary 9-1-1 and its regional first responder partners. The buyer requires project management, design, configuration, on-site implementation, and training services to deploy a cloud-optimized, resilient, and mobile CAD platform. The vendor must deliver system architecture diagrams, ensure full agency data access and extraction in non-proprietary formats, and support loosely coupled integrations via industry-standard middleware. Eligibility restricts participation strictly to onshore USA organizations, and performance of the work will occur offsite. The buyer establishes a five-year contract period and seeks proposals for the budget. Interested bidders must submit all questions no later than August 19, 2026.